OOOPs Verizon$40 bill was $1700 Customer Worthy Audio Book Think Like a Customer "Why am I on Hold?" Michael R HoffmanSep 10, 20251 min readUpdated: Sep 19, 2025Rated NaN out of 5 stars.https://youtu.be/XE5pUcg7qHY
The $740,777 Billing Dispute How Poor Customer Experience + AI AmplificationDestroyed Three-Quarters of a Million Dollars in Value
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