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  • Michael R Hoffman

Customer Experience is a Team Sport


Every individual in your company affects your customer's experience. A price increase from finance, an price error on a web page, a negative company comment on Glassdoor, someone walking in your front door looking to buy something - the scenarios are endless and the opportunities are boundless.


How do you help each employee understand customers and provide tools to make every employee decision and every employee action customer centric?

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