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  • Customer Worthy, by Michael R. Hoffman
    • Chapter 1 Car House Office
    • Chapter 2 CxC Matrix Unveiled
    • Chapter 3 Think Like a Customer
    • Chapter 4 Capturing Customer Experience
    • Chapter 5 How Complicated Mouse Click
    • Chapter 6 Managing Contact by Contact
    • Chapter 7 9 Treatments per Contact
    • Chapter 8 Customer Schematic
    • Chapter 9 Customer Network
    • Chapter 10 Customer Revolution
    • Chapter 11 Customer Privacy
    • Chapter 12 CxC Matrix Benefits Use
  • Acknowledgements
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Customer Worthy, by Michael R. Hoffman‎ > ‎Table of Contents‎ > ‎

Chapter 7 9 Treatments per Contact

  • You (should have) had me at “Hello”
  • Identify Customer
  • Message allocation from segmentation to syndication
  • Customize and Personalize Messages at the Right Cost-justifiable Level
  • Combine customer knowledge, technology, and creativity for customer-centric messages
  • Selecting messages from segmentation to monetization to syndication
  • Geographic Segmentation
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